Omnichannel

Interact with Omnichannel Agent API

Actions6

Conversation → Assign

AI-generated

Summary

Assign a conversation to an operator.

Inputs

  • conversationId (required) — The unique identifier of the conversation (UUID format)
  • operatorId (required) — The operator to assign the conversation to. Choose from the list, or specify an ID using an expression.

Output shape

The Omnichannel API response resulting from the assignment operation.

Both parameters are required. The operator list is populated via the getOperators load method, filtering for active agents.

Examples

Example 1: Assign conversation UUID 550e8400-e29b-41d4-a716-446655440000 to a specific operator by ID.

Set conversationId to the UUID and operatorId to the target operator's ID or an expression resolving to an ID.

Discussion