Omnichannel

Interact with Omnichannel Agent API

Actions6

Conversation → Update Status

AI-generated

Summary

Updates the status of an omnichannel conversation.

Inputs

  • conversationId (required) — The unique identifier of the conversation (UUID format)
  • status (required) — The new status for the conversation. Invalid status transitions will be rejected by the backend.

Output shape

The result of the updateStatus backend operation.

Operation succeeds or fails based on backend validation of the status transition.

Examples

Example 1: Set a conversation to 'waiting' status

conversationId: 550e8400-e29b-41d4-a716-446655440000, status: waiting

Discussion