Omnichannel

Interact with Omnichannel Agent API

Actions6

Conversation → Get

AI-generated

Summary

Retrieves a single conversation by its unique identifier from the Omnichannel platform.

Inputs

  • conversationId (required) — The unique identifier of the conversation (UUID format). Example: 550e8400-e29b-41d4-a716-446655440000

Output shape

Conversation data as returned by the Omnichannel Agent API.

The node expects items on the main input and passes through the retrieved conversation on the main output.

Examples

Example 1: Fetch a specific conversation to view its details or status in a workflow.

Set the resource to 'Conversation', operation to 'Get', and provide a conversation UUID in the 'Conversation ID' field.

Discussion