Overview

This node reads entries from the Agentslog resource in the onOffice system. It allows users to retrieve specific log data related to agents' activities, filtered and sorted according to various parameters. This is useful for scenarios where detailed tracking and analysis of agent logs are needed, such as monitoring agent performance, auditing actions, or generating reports based on agent activities.

Use Case Examples

1. Retrieve agent log entries filtered by specific parameters like 'Aktionsart' or 'Datum'.
2. Fetch a limited number of agent log records with sorting applied to analyze recent activities.
3. Use filter rules to get entries within a date range or matching certain action types.

Properties

Output

JSON

• Absagegrund - Reason for cancellation in the log entry
• Adress_nr - Address number associated with the log entry
• Aktionsart - Type of action recorded
• Aktionstyp - Subtype of the action
• Bemerkung - Remarks or comments related to the log entry
• Benutzer - User associated with the log entry
• Benutzer_nr - User number
• Beratungsebene - Consultation level of the log entry
• created - Timestamp when the log entry was created
• Datum - Date of the log entry
• Datum_bearb - Date when the log entry was processed or edited
• dauer - Duration related to the log entry
• HerkunftKontakt - Origin of the contact in the log entry
• Kosten - Costs associated with the log entry
• merkmal - Feature or characteristic of the log entry
• Objekt_nr - Object number associated with the log entry

Dependencies

• An API key credential for onOffice API authentication

Troubleshooting

• Ensure the API key credential is correctly configured and has the necessary permissions to access Agentslog data.
• Verify that the filter rules and parameters are correctly formatted, especially for operators like IN and BETWEEN which require comma-separated values.
• Check the list limit and offset values to avoid requesting too many records or invalid pagination.
• If sorting by fields, ensure the JSON format for 'Sort By' is valid or use the 'Sort Order' option correctly.
• Common error messages may include authentication failures, invalid parameter formats, or exceeding API rate limits. Resolving these involves checking credentials, input formats, and API usage limits.

Links

• onOffice API Documentation - Official API documentation for onOffice, useful for understanding available endpoints and parameters.