Rise CRMInstall

Summary

Updates an existing ticket in Rise CRM using its ID.

Inputs

• id (required) — The ID of the ticket record to update.
• description — The new description text for the ticket.
• project_id — The ID of the project associated with the ticket.
• assigned_to — The user ID assigned to the ticket.
• labels — Comma-separated list of label names for the ticket.
• status — The status of the ticket (e.g., 'new', 'open', 'client_replied', 'closed').

Output shape

a single record

Returns the updated ticket data (including any fields updated). If sendBinaryData is enabled, file attachments are also uploaded and included.

Examples

Example 1: Change the status of an existing ticket from 'open' to 'closed'

ID: 123, Status: closed

Example 2: Update a ticket's description and assign it to a specific user

ID: 456, Description: 'Please review the attached proposal.', Assigned To: User 789

Example 3: Upload a file attachment while updating ticket metadata

ID: 789, Send Binary Data: true, Binary Property: 'data'

Links

• n8n community nodes installation guide