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Team Dynamix

Work with TeamDynamix tickets and knowledge base articles

Actions11

KB Article → Get Many

AI-generated

Summary

Retrieve multiple knowledge base articles from Team Dynamix using either guided fields or a raw JSON search query to filter results.

Inputs

  • App ID Source — Select the source of the TeamDynamix KB application ID: either from the node parameter or the credential default.
  • App ID (required) — TeamDynamix knowledge base application ID used to construct the API URL; must be greater than 0 if 'Node Parameter' source is selected.
  • KB Search Mode — Choose between 'Guided Fields' and 'Raw JSON' modes for specifying the KB search criteria.
  • KB Search — Guided Knowledge Base search fields such as Author UID, Category ID, published status, and search text, used when 'KB Search Mode' is 'fields'.
  • KB Search Data — Raw JSON object defining the knowledge base search request body, used when 'KB Search Mode' is 'json'.

Output shape

a list of KB article objects

Returns an array of knowledge base articles matching the search criteria. If a single object is returned by the API, it is wrapped in an array. Each output item corresponds to one article, including full JSON data as received from Team Dynamix.

Examples

Example 1: Retrieve multiple knowledge base articles with guided field filters.

Set 'App ID Source' to 'Node Parameter', provide a valid 'App ID', choose 'KB Search Mode' as 'fields', and specify fields like 'IsPublished'=true and 'ReturnCount'=10 to fetch published articles.

Example 2: Fetch knowledge base articles using custom JSON search body.

Set 'App ID Source' to 'Credential Default', ensure the credential default app ID is configured, select 'KB Search Mode' as 'json', and provide a JSON search object with filters and 'ReturnCount' to retrieve articles.

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