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Knowledge Base Article → Update
AI-generatedSummary
Update an existing Knowledge Base Article identified by its Article ID by modifying its title and/or HTML content.
Inputs
- Authentication — Select the authentication method: OAuth2 (Authorization Code) or Client Credentials.
- Article ID (required) — The numeric identifier of the Knowledge Base Article to update.
- Update Fields — The fields to update for the article, including Title and Content (HTML). Both fields are optional; provide only those you wish to change.
Output shape
a single record representing the updated Knowledge Base Article.
Requires the Article ID to specify which article to update. The Update Fields collection may contain one or both fields: 'title' and 'content'. The operation returns the updated article data on success.
Examples
Example 1: Update a Knowledge Base Article's title and content
Set 'Article ID' to the target article's ID and provide 'Title' and/or 'Content (HTML)' in 'Update Fields' to change the article's details.