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Ticketing → Update
AI-generatedSummary
Update an existing ticket in NinjaOne by specifying its Ticket ID and providing one or more fields to modify, including optional addition of a comment to the ticket.
Inputs
- Authentication — Choose authentication method used for the request, either OAuth2 or Client Credentials.
- Ticket ID (required) — The unique identifier of the ticket to update.
- Update Fields — Collection of ticket fields to update, such as Assigned User ID, Location ID, Node (Device) ID, Organization ID, Parent Ticket ID, Priority, Severity, Status, Summary, Tags, Type, and optional comment body and its visibility.
Output shape
a single updated ticket object per execution item
Returns the updated ticket details as a JSON object. If a comment is provided in update fields, it will be added to the ticket as part of the update. The operation uses an HTTP PUT request to update the ticket.
Examples
Example 1: Update a ticket's summary, status, and add a public comment
Provide the Ticket ID of the ticket to update. In Update Fields, set the summary and status to desired values. Also, include a Comment Body with the comment text and set Comment Is Public to true.