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Ticketing → Add Comment
AI-generatedSummary
Add a comment to an existing ticket in NinjaOne's ticketing system.
Inputs
- Authentication — Choose the authentication method, either OAuth2 (Authorization Code) or Client Credentials. Defaults to OAuth2.
- Ticket ID (required) — Numeric ID of the ticket to which the comment will be added.
- Comment Body (required) — Text content of the comment to add.
- Is Public — Boolean flag indicating if the comment is public (true) or internal (false). Defaults to true.
- HTML Body — Optional HTML content for the comment body.
Output shape
a single JSON object representing the API response for adding the comment
Returns the API response from NinjaOne confirming the comment addition. No pagination or multiple items expected.
Examples
Example 1: Add a public comment with plain text to a ticket
Set Ticket ID to 123, Comment Body to 'Investigating the issue', Is Public to true, omit HTML Body.