RichpanelInstall

Summary

Update a conversation in Richpanel via PUT /tickets/{conversationId}, mapping provided fields to ticket properties such as status, comment, tags, assignee, via, source, and customer profile.

Inputs

• conversationId (required) — The ID of the conversation to update
• updateFields — Fields to update on the conversation, nested as a collection of optional sub-fields

Output shape

The Richpanel API response containing the updated conversation/ticket object.

Tags are split by comma and trimmed; comment, source, and customer_profile are only included when their respective sub-fields contain values.

Examples

Example 1: Update conversation status to closed and add a public comment.

Set conversationId and updateFields with status=CLOSED and comment containing a body and public=true.