Actions120
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- Ticketing Actions
- User Actions
- Webhook Actions
Ticketing → Create
AI-generatedSummary
Create a new ticket in NinjaOne's ticketing system with required fields Organization ID and Summary, and optional fields for detailed ticket customization such as status, assigned users, priority, tags, and description details.
Inputs
- Authentication — Select OAuth2 or Client Credentials for authentication method.
- Organization ID (required) — Numeric ID of the organization for which the ticket is created.
- Summary (required) — Brief summary or subject of the ticket.
- Additional Fields — Optional detailed fields for the ticket including assigned users, priority, severity, status, description, tags, custom attributes, follow-up time, location, node, requester UID, parent ticket ID, ticket form ID, time tracked, and CC recipients.
Output shape
a single JSON object representing the created ticket
The output contains the full ticket data as returned by the NinjaOne API after creation, including all specified fields and system-generated values.
Examples
Example 1: Create a new support ticket with mandatory fields and some optional details
Set Organization ID and Summary. Optionally specify Priority, Assigned User ID, Description Body, and Tags in Additional Fields.