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Ticketing → Update
AI-generatedSummary
Update the specified ticket in the NinjaOne system with the given fields, optionally adding a comment and setting metadata such as status, priority, and tags.
Inputs
- Authentication (required) — Select the authentication method: OAuth2 or Client Credentials.
- Ticket ID (required) — The numeric ID of the ticket to update.
- Update Fields — Collection of fields to update on the ticket, including Assigned User ID, Location ID, Node ID, Organization ID, Parent Ticket ID, Priority, Severity, Status, Summary, Tags, Type, Comment Body and visibility, and Follow-Up Time as Unix timestamp.
Output shape
a single updated ticket record as JSON
Returns the updated ticket object from NinjaOne after applying the changes. The operation handles fetching the current ticket version and required fields automatically before updating. Errors may be returned if the update fails.
Examples
Example 1: Update a ticket's priority and add a public comment
Authentication set to OAuth2; Ticket ID set to 1234; Update Fields include Priority set to High and Comment Body with a message, Comment Is Public true.