Actions58
- Acesso - Credenciais
- Canais - Listar
- Contato - Adicionar Etiqueta
- Contato - Adicionar Informações
- Contato - Consultar
- Contato - Editar Perfil
- Contato - Encaminhar
- Contato - Importar
- Contato - Listar Protocolos
- Contato - Listar Todos
- Contato - Mensagem - Enviar
- Contato - Mensagem - Enviar Imagem + Legenda
- Contato - Pesquisar
- Contato - Remover Etiqueta
- Contato - Status De WhatsApp
- Etiquetas - Listar Todos
- Extra - Cep - Pesquisar
- Extra - Cnpj - Pesquisar
- Extra - Coordenadas - Pesquisar
- Extra - Cpf - Pesquisar
- Extra - CSV - Formatar
- Extra - Nome - Pesquisar
- Extra - Titularidade - Pesquisar
- Extra - Transcrição - Documentos
- Extra - Transcrição - Imagem EN
- Extra - Transcrição - Imagem PT
- Grupos - Adicionar Contato
- Grupos - Listar Contatos
- Grupos - Listar Todos
- Grupos - Remover Contato
- Grupos - WhatsApp - Histórico
- Grupos - WhatsApp - Listar
- Grupos - WhatsApp - Membros
- Marketing - Campanha - Listar
- Marketing - Campanha - Resumo
- Marketing - Mensagem - Enviar
- Marketing - Mensagem - Listar
- Marketing - Mensagem - Status
- Produto - Categoria - Listar
- Produto - Listar
- Protocolo - Consultar
- Protocolo - Encaminhar - Recado
- Protocolo - Finalizar
- Protocolo - Listar - Todos
- Protocolo - Mensagem - Enviar
- Protocolo - Mensagem - Listar
- Protocolo - Observações - Adicionar
- Protocolo - Observações - Listar
- Protocolo - Pesquisar
- Recados - Listar - Todos
- Recados - Pesquisar
- Setor - Listar - Todos
- Templates - Listar - Todos
- Usuário - Agenda - Listar
- Usuário - Carteira - Adicionar
- Usuário - Carteira - Listar
- Usuário - Carteira - Remover
- Usuário - Listar - Todos
Overview
The node interacts with a customer relationship platform via WhatsApp, providing various operations related to contacts, protocols, messages, groups, marketing campaigns, and more. Specifically, the "Contato - Listar Protocolos" operation retrieves a paginated list of protocols associated with a given contact ID.
This node is useful in scenarios where you need to automate or integrate WhatsApp-based customer service workflows, such as fetching all support tickets (protocols) linked to a specific contact for review or processing within an automation workflow.
Example use cases:
- Automatically retrieving all open or historical protocols for a contact to display in a dashboard.
- Integrating protocol data into CRM systems or helpdesk tools.
- Automating follow-up actions based on protocol status or content.
Properties
| Name | Meaning |
|---|---|
| ID Do Contato | The unique identifier of the contact whose associated protocols you want to retrieve. |
| Página | The page number for paginating the results; minimum value is 1. |
Output
The node outputs JSON data containing the list of protocols associated with the specified contact. The structure typically includes protocol details such as IDs, statuses, timestamps, and other relevant metadata returned by the platform's API.
No binary data output is indicated for this operation.
Dependencies
- Requires an API key credential for authenticating with the external WhatsApp customer relationship platform.
- The node depends on internal action methods that handle API requests to the platform.
- Proper configuration of the API authentication token in n8n credentials is necessary.
Troubleshooting
- Missing or invalid contact ID: Ensure the "ID Do Contato" property is correctly set and corresponds to an existing contact in the platform.
- Pagination errors: The "Página" property must be a positive integer starting at 1; values below 1 may cause errors or empty results.
- Authentication failures: Verify that the API key credential is valid and has sufficient permissions.
- API rate limits or connectivity issues: Network problems or API throttling can cause request failures; check logs and retry accordingly.
- Empty results: If no protocols are returned, confirm that the contact has associated protocols and that the correct page number is used.
Links and References
- Refer to the platform's official API documentation for detailed information about protocols and contact management.
- Consult n8n documentation on how to configure API credentials and handle pagination in nodes.