Relacio - WhatsApp

Overview

This node integrates with a WhatsApp-based customer relationship platform, enabling various operations related to contacts, messages, campaigns, groups, and other marketing or support functionalities. Specifically, the "Marketing - Mensagem - Status" operation allows users to query the status of a previously sent marketing message by providing its unique message ID.

Common scenarios for this node include:

• Checking delivery or read status of marketing messages sent via WhatsApp.
• Monitoring campaign message statuses to analyze engagement.
• Automating follow-up actions based on message status updates.

Practical example:

• After sending a promotional WhatsApp message to customers, use this node operation to retrieve the current status (e.g., delivered, read, failed) of that message by specifying its ID.

Properties

Output

The node outputs JSON data containing the status information of the specified marketing message. The exact structure depends on the external platform's API response but typically includes fields such as:

• Message ID
• Current status (e.g., sent, delivered, read, failed)
• Timestamps related to status changes
• Any error or failure details if applicable

No binary data output is indicated for this operation.

Dependencies

• Requires an API key credential for authenticating with the WhatsApp customer relationship platform.
• The node depends on the external platform's API endpoints to fetch message status.
• Proper configuration of the API credentials in n8n is necessary for successful execution.

Troubleshooting

• Common issues:

  • Invalid or missing message ID: Ensure the "ID Da Mensagem" property is correctly set and corresponds to a valid sent message.
  • Authentication errors: Verify that the API key credential is correctly configured and has sufficient permissions.
  • Network or API downtime: Check connectivity and platform status if requests fail or time out.

• Common error messages:

  • "Message not found": The provided message ID does not exist or is incorrect.
  • "Unauthorized": API key is invalid or expired.
  • "Rate limit exceeded": Too many requests sent in a short period; wait before retrying.

Resolving these usually involves verifying input parameters, checking credential validity, and ensuring stable network conditions.

Links and References

• Refer to the official documentation of the WhatsApp customer relationship platform for detailed API specs on message status retrieval.
• Consult n8n documentation on how to configure API credentials securely.