Relacio - WhatsApp

Overview

This node integrates with a WhatsApp-based customer relationship platform called Relacio. Specifically, the "Contato - Remover Etiqueta" operation allows users to remove all tags from a specified contact by providing the contact's ID. This is useful in scenarios where you want to clear or reset the tagging information associated with a contact, for example, when updating contact status or cleaning up outdated labels.

Practical examples:

• Removing all tags from a customer who has completed a support process.
• Clearing tags before reassigning a contact to a different marketing campaign.
• Resetting contact metadata during data synchronization or cleanup tasks.

Properties

Output

The node outputs JSON data representing the result of the tag removal operation on the contact. Typically, this would include confirmation of success or details about the updated contact state after tag removal.

If the node supports binary data output (not indicated here), it would represent any files or media related to the operation, but this operation focuses on JSON responses only.

Dependencies

• Requires an API key credential to authenticate with the Relacio WhatsApp platform.
• The node depends on the external Relacio API service to perform contact and tag management operations.
• Proper configuration of the API credentials within n8n is necessary for successful execution.

Troubleshooting

• Common issues:

  • Invalid or missing contact ID: Ensure the contact ID provided exists and is correctly formatted.
  • Authentication errors: Verify that the API key credential is valid and has sufficient permissions.
  • Network or API downtime: Check connectivity and the status of the Relacio platform.

• Error messages:

  • Errors indicating unauthorized access usually mean the API key is invalid or expired.
  • Errors about contact not found suggest the provided contact ID does not exist.
  • General API errors may require checking request limits or contacting platform support.

Resolving these typically involves verifying input parameters, refreshing credentials, and ensuring network stability.

Links and References

• Relacio Platform Documentation (example placeholder, replace with actual if available)
• n8n documentation on Creating Custom Nodes
• General API authentication best practices in n8n: Credentials