Relacio - WhatsApp

Overview

This node integrates with a customer relationship platform focused on WhatsApp interactions, enabling various operations related to contacts, protocols (support tickets), messages, groups, marketing campaigns, and more. Specifically, the "Protocolo - Observações - Listar" operation retrieves observations (notes or comments) associated with a given support protocol number.

Use cases include:

• Fetching all notes linked to a specific customer support protocol to review conversation history or agent remarks.
• Automating workflows that require extracting protocol observations for reporting or follow-up actions.
• Integrating protocol observation data into other systems for enhanced customer service management.

Example: Given a protocol ID, the node fetches all observations recorded under that protocol, allowing an agent or system to analyze past comments or updates.

Properties

Output

The node outputs JSON data containing the list of observations associated with the specified protocol. Each observation typically includes details such as the content of the note, timestamps, and possibly metadata about the author or type of observation.

If the node supports binary data output in other operations, it would represent files or media related to messages or contacts, but this operation focuses on textual observation data.

Dependencies

• Requires an API key credential to authenticate with the external customer relationship platform.
• The node depends on the platform's API endpoints to fetch protocol observations.
• Proper configuration of the API authentication within n8n is necessary for successful execution.

Troubleshooting

• Common issues:

  • Providing an invalid or non-existent protocol ID will likely result in empty results or errors.
  • Missing or incorrect API credentials will cause authentication failures.
  • Network connectivity problems can prevent the node from reaching the external service.

• Error messages:

  • Authentication errors indicate issues with the provided API key or token; verify and update credentials.
  • "Protocol not found" or similar messages suggest the protocol ID does not exist; double-check the input value.
  • Timeout or connection errors may require checking network settings or retrying later.

Links and References

• Refer to the official documentation of the integrated customer relationship platform for detailed API usage and protocol observation structure.
• n8n documentation on creating and configuring API credentials for secure access.