Relacio - WhatsApp

Overview

This node integrates with a customer relationship platform focused on WhatsApp interactions. Specifically, the "Protocolo - Encaminhar - Recado" operation allows users to forward a service protocol (a kind of ticket or case number) to an inbox within the platform. This is useful for routing customer service requests or internal notes to the appropriate team or operator's inbox for follow-up.

Common scenarios include:

• Automatically forwarding a customer support protocol to a specific department's inbox.
• Routing messages or cases internally based on protocol numbers.
• Organizing and tracking customer interactions by forwarding protocols as recados (notes/messages).

Example: A user inputs a protocol number representing a customer request and uses this node to send it to the inbox of the responsible team, ensuring timely handling.

Properties

Output

The node outputs JSON data representing the result of the forwarding action. This typically includes confirmation details such as success status, any returned message IDs, or error information if the forwarding failed.

No binary data output is indicated for this operation.

Dependencies

• Requires an API key credential for authenticating with the external customer relationship platform.
• The node depends on the bundled actions module which implements the actual API calls.
• Proper configuration of the API authentication in n8n credentials is necessary.

Troubleshooting

• Missing or invalid protocol number: Ensure the "ID Do Protocolo" property is correctly set and corresponds to an existing protocol in the system.
• Authentication errors: Verify that the API key credential is valid and has sufficient permissions.
• API connectivity issues: Check network access and endpoint availability of the external platform.
• Unexpected response or failure: Review the returned JSON output for error messages; consult platform documentation for error codes.

Links and References

• No direct external links provided in the source code.
• For more details, refer to the official documentation of the integrated customer relationship platform (Relacio) and its API for protocol management.