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Actions65

Conversations → Conversation Controller Find One

AI-generated

Overview

This node operation retrieves a single conversation by its unique identifier from the Kuantia CRM system. It is useful in scenarios where you need to fetch detailed information about a specific conversation, such as customer support interactions or sales communications, by providing the conversation ID.

Use Case Examples

  1. Fetch details of a customer support conversation by its ID to display in a dashboard.
  2. Retrieve a specific sales conversation record for follow-up or analysis.

Properties

Name Meaning
Id The unique identifier of the conversation to retrieve. This is a required string input.
Request Options Optional settings to customize the request behavior, including batching, SSL certificate validation, proxy configuration, and request timeout.

Output

JSON

  • id - The unique identifier of the retrieved conversation.
  • subject - The subject or title of the conversation.
  • participants - List of participants involved in the conversation.
  • messages - The messages exchanged within the conversation.
  • createdAt - Timestamp when the conversation was created.
  • updatedAt - Timestamp when the conversation was last updated.

Dependencies

  • Requires an API key credential for Kuantia CRM to authenticate requests.

Troubleshooting

  • Ensure the provided conversation ID is valid and exists in the Kuantia CRM system to avoid 'not found' errors.
  • If SSL certificate validation fails and you trust the source, enable 'Ignore SSL Issues' to bypass SSL errors.
  • Check proxy settings if requests fail to connect to the Kuantia CRM API through a network proxy.
  • Adjust the timeout setting if requests are timing out due to slow server response or network latency.

Discussion