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Interact with Kuantia CRM API

Actions65

Knowledge Documents → Knowledge Document Controller Find One

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Overview

This node interacts with the Kuantia CRM API to retrieve a single Knowledge Document by its unique identifier. It is useful in scenarios where you need to fetch detailed information about a specific knowledge document stored in the CRM system, such as for display, processing, or integration with other workflows.

Use Case Examples

  1. Retrieve a knowledge document by its ID to display its content in a customer support dashboard.
  2. Fetch a specific knowledge document to update or analyze its data within an automated workflow.

Properties

Name Meaning
Id The unique identifier of the Knowledge Document to retrieve. This is a required string input.
Request Options Optional settings to control the request behavior, including batching, SSL certificate validation, proxy configuration, and request timeout.

Output

JSON

  • id - The unique identifier of the retrieved Knowledge Document.
  • title - The title or name of the Knowledge Document.
  • content - The main content or body of the Knowledge Document.
  • createdAt - Timestamp when the Knowledge Document was created.
  • updatedAt - Timestamp when the Knowledge Document was last updated.

Dependencies

  • Kuantia CRM API with an API key credential

Troubleshooting

  • Ensure the 'Id' property is provided and correctly matches an existing Knowledge Document ID; otherwise, the node will fail to find the document.
  • If SSL certificate validation errors occur, consider enabling 'Ignore SSL Issues' to bypass validation, but be aware of security risks.
  • Check proxy settings if requests fail due to network restrictions or firewall rules.
  • Adjust the timeout setting if the server response is slow to avoid premature request abortion.

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