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Actions65

Conversations → Conversation Controller Update

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Overview

This node updates a conversation in the Kuantia CRM system. It is useful for scenarios where you need to modify conversation details such as disabling bot calls, assigning the conversation to a user, adding tags, or updating custom fields. For example, a customer support workflow could use this node to reassign conversations to different agents or tag conversations as urgent.

Use Case Examples

  1. Update a conversation to disable bot calls and assign it to a specific user.
  2. Add tags like 'urgent' and 'customer-support' to a conversation for better categorization.
  3. Modify custom fields of a conversation to store additional metadata.

Properties

Name Meaning
Id The unique identifier of the conversation to update.
Disable Bot Call Whether to disable bot calls for this conversation.
Assignee Id The ID of the user assigned to this conversation. Use 'UNASSIGN' to remove assignment.
Tags Tags for the conversation, provided as a JSON array.
Custom Fields Custom fields for the conversation, provided as a JSON object.
Request Options Additional request options such as batching, SSL certificate validation, proxy settings, and timeout configuration.

Output

JSON

  • id - The unique identifier of the updated conversation.
  • disableBotCall - Indicates if bot calls are disabled for the conversation.
  • assigneeId - The ID of the user assigned to the conversation.
  • tags - Array of tags associated with the conversation.
  • customFields - Custom fields data associated with the conversation.

Dependencies

  • Kuantia CRM API with authentication token

Troubleshooting

  • Ensure the 'Id' property is provided and valid; missing or incorrect Id will cause update failure.
  • Verify that the 'assigneeId' is a valid user ID or 'UNASSIGN' to unassign; invalid values may cause errors.
  • Check JSON formatting for 'Tags' and 'Custom Fields' properties to avoid parsing errors.
  • If SSL certificate validation fails, consider enabling 'Ignore SSL Issues' option or configure proxy settings if behind a proxy.
  • Timeout errors can occur if the server is slow; increase the 'Timeout' value if needed.

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