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Interact with Kuantia CRM API

Actions65

Conversations → Conversation Controller Get Statistics

AI-generated

Overview

This node interacts with the Kuantia CRM API to retrieve statistical data about conversations for a specified period. It is useful for users who want to analyze conversation metrics over time, such as customer support interactions or sales communications, by specifying a time period to get aggregated statistics.

Use Case Examples

  1. A customer support manager wants to get conversation statistics for the last month to evaluate team performance.
  2. A sales analyst retrieves conversation data for a specific quarter to assess engagement trends.

Properties

Name Meaning
Period The time period for which to retrieve conversation statistics. This is a required string parameter sent as a query parameter named 'period'.
Request Options Additional settings for the request such as batching, SSL certificate validation, proxy configuration, and request timeout.

Output

JSON

  • statistics - The JSON object containing the conversation statistics data returned from the API.

Dependencies

  • Kuantia CRM API
  • An API key credential for Kuantia CRM

Troubleshooting

  • Ensure the 'period' parameter is provided and correctly formatted; missing or invalid period will cause request failure.
  • If SSL certificate validation fails and 'Ignore SSL Issues' is not enabled, the request will be blocked; enable this option to bypass SSL errors if necessary.
  • Proxy settings must be correctly configured if used; incorrect proxy URL or credentials will cause connection errors.
  • Timeout errors may occur if the server is slow to respond; increase the timeout setting if needed.

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