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Tickets → Delete
AI-generatedSummary
Delete a support ticket in BackOffice ERP by specifying its exact ID or providing a name/keyword for smart search. This operation removes the ticket matching the resolved identifier from the system.
Inputs
- Ticket Id (required) — Specify the ticket to delete by exact ID number or provide a name, email, or keyword to search and resolve the ticket automatically using smart search.
Output shape
a single JSON object representing the API response for the delete action
The output contains the JSON response from the BackOffice ERP API confirming deletion or providing error details. If multiple tickets match the search term, the node returns a message with multiple matches instead of deleting.
Examples
Example 1: Delete a ticket by ID
Set 'Ticket Id' to the exact ticket ID number (e.g., '123') to delete that ticket.
Example 2: Delete a ticket by name keyword
Set 'Ticket Id' to a ticket name, email, or keyword (e.g., 'John Doe') to let the node find and delete the matching ticket, if unambiguous.