Actions103
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Tickets → Get
AI-generatedSummary
Retrieve detailed information about a specific ticket using its ID or a searchable keyword such as name or email, with support for smart search that can resolve the actual ticket ID automatically from context.
Inputs
- Ticket Id (required) — The exact ticket ID number or a searchable name, email, or keyword (e.g., "John Doe", "ACME Corp", or "123"). The operation supports smart search, allowing you to enter names or keywords instead of numeric IDs.
Output shape
A single JSON object representing the ticket details if found. In cases where multiple tickets match the search term, an indication with multiple matches and options is returned instead.
The operation tries to resolve the provided Ticket Id smartly by exact ID, search endpoint, or filtering results. If multiple matches are found, the output includes a message about these matches to help specify which ticket to retrieve. Errors are thrown if no matching ticket is found or if required parameters are missing.