Actions290
- Action Actions
- Agent Actions
- Appointment Actions
- Approval Process Actions
- Approval Process Rule Actions
- Asset Actions
- Attachment Actions
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- Canned Text Actions
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- Client Actions
- Contract Actions
- Contract Rule Actions
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- Contract Schedule Plan Actions
- Custom API Call Actions
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- Invoice Payment Actions
- Item Actions
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- Security Check Actions
- Site Actions
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- Ticket Actions
- Ticket Approval Actions
- Ticket Status Actions
- Ticket To-Do Actions
- Ticket Type Actions
- Timesheet Actions
- Timesheet Event Actions
- Top Level Actions
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- Webhook Event Actions
Ticket → Create
AI-generatedSummary
Create a new ticket in HaloPSA with required and optional details provided by the user, associating it with client, site, user, and other configurable parameters.
Inputs
- summary (required) — The ticket summary or subject
- details — Detailed description of the ticket
- client_id — Select or specify the client associated with the ticket
- site_id — Select or specify the site associated with the ticket (dependent on client)
- user_id — Select or specify the user for the ticket (dependent on client)
- additionalFields — Additional optional ticket fields such as address, agent, category, priority, status, tags, estimated hours, dates, flags, and custom fields
- additionalFieldsJson — Dynamic JSON object for additional ticket fields, overriding values from Additional Fields collection
Output shape
a single record representing the created ticket's data
The returned data includes all response details from the HaloPSA API for the created ticket.