Actions290
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Ticket → Get by ID
AI-generatedSummary
Retrieve a HaloPSA ticket by its required Ticket ID, optionally passing additional query options to control the returned details and filters.
Inputs
- Ticket ID (required) — Numeric ID of the ticket to retrieve.
- Options — Optional query parameters, including filters such as assigned agent, email, or subject and flags controlling which details to include (for example agent details, auditing, linked objects, appointments, or child IDs).
- Options (JSON) — Dynamic options as a JSON object; values here override matching keys from Options. Supports expressions.
Output shape
A ticket record from HaloPSA.
The selected include and filter options can affect the fields or related information in the response. The provided source pack shows only the execute function signature, so it does not establish whether the record is wrapped or transformed before output.