RedCarbonInstall

Summary

Close a case in the RedCarbon platform by providing the case ID, mandatory closing notes, and optional parameters for final classification, category, and the user who closes the case.

Inputs

• Case ID (required) — The unique identifier of the case to close.
• Close Notes (required) — Notes describing the closure of the case.
• Final Classification — Optional final classification of the case at closure.
• Category — Optional category to assign to the case at closure.
• Closed By — Optional user identifier who closes the case; defaults to 'external@redcarbon.ai' if not provided.

Output shape

a single record containing the API response confirming the case closure or any error information.

The output will contain the JSON response from the RedCarbon API after closing the case. If the operation fails and 'Continue on Fail' is enabled, the output will include an error message instead.

Examples

Example 1: Close case 12345 with required notes and optional final classification, category, and closedBy user.

Case ID: 12345, Close Notes: 'Issue resolved', Final Classification: 'Incident', Category: 'Network', Closed By: 'user@example.com'

Links

• n8n community nodes installation guide