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Actions23

Case → Notify

AI-generated

Summary

Send a notification related to a specific case, delivering a message to specified recipients with optional CC recipients and author information.

Inputs

  • Case ID (required) — Unique identifier of the case to notify about.
  • To (Recipients) (required) — Comma-separated list of primary recipient email addresses (e.g., user1@example.com,user2@example.com).
  • Comment (required) — Text content of the notification message.
  • CC — Optional comma-separated list of CC recipient email addresses.
  • Author — Author of the notification; defaults to 'external@redcarbon.ai' if not specified.

Output shape

a single JSON object with the API response indicating success or failure of the notification request

The response includes success status and a message; if the API returns no data, a default success message is generated.

Examples

Example 1: Notify multiple recipients about a case update

Set the Case ID, provide comma-separated recipient emails in 'To', write the notification text in 'Comment', optionally add CC emails and specify an Author, then execute the operation to send the notification.

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