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Interact with NooviChat — manage conversations, contacts, pipeline CRM, lead scoring, campaigns and WhatsApp

Actions264

Follow-up Automation → Create

AI-generated

Summary

Create an account-level follow-up automation that runs when the selected event occurs. Choose a name and trigger type, then configure its message content, timing, conditions, and optional send window.

Inputs

  • Account ID (required) — NooviChat account ID; supports expressions for workflows that target multiple accounts.
  • Name (required) — Name for the automation.
  • Trigger Type (required) — Event that starts the automation: contact created, conversation created, conversation inactivity, conversation resolved, label added, or label removed.
  • Additional Fields — Optional settings include content mode (Template or AI), follow-up template ID, AI instruction, delay in minutes, enabled state, conditions as JSON, send window as JSON, and trigger configuration as JSON. Template mode requires a Follow-up Template ID; AI mode requires an AI Instruction. Send-window days use 0 for Sunday through 6 for Saturday in the account timezone; an empty object applies no restriction.

Output shape

A single API response record for the created follow-up automation.

The operation sends the automation fields in the API's follow_up_automation wrapper. Optional fields are omitted unless configured; API errors are surfaced by the node.

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