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Follow-up Automation → Create
AI-generatedSummary
Create an account-level follow-up automation that runs when the selected event occurs. Choose a name and trigger type, then configure its message content, timing, conditions, and optional send window.
Inputs
- Account ID (required) — NooviChat account ID; supports expressions for workflows that target multiple accounts.
- Name (required) — Name for the automation.
- Trigger Type (required) — Event that starts the automation: contact created, conversation created, conversation inactivity, conversation resolved, label added, or label removed.
- Additional Fields — Optional settings include content mode (Template or AI), follow-up template ID, AI instruction, delay in minutes, enabled state, conditions as JSON, send window as JSON, and trigger configuration as JSON. Template mode requires a Follow-up Template ID; AI mode requires an AI Instruction. Send-window days use 0 for Sunday through 6 for Saturday in the account timezone; an empty object applies no restriction.
Output shape
A single API response record for the created follow-up automation.
The operation sends the automation fields in the API's follow_up_automation wrapper. Optional fields are omitted unless configured; API errors are surfaced by the node.