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Actions264

SLA → Update Policy

AI-generated

Summary

Update an SLA policy for the specified account by sending its ID and any supplied threshold, business-hours, or description values to the API.

Inputs

  • Account ID (required) — Account ID to update the policy in; supports expressions for multi-account workflows.
  • Policy ID (required) — ID of the SLA policy to update.
  • First Response Time Threshold (seconds) (required) — Maximum seconds allowed for the first response; defaults to 3600.
  • Next Response Time Threshold (seconds) — Maximum seconds allowed for each subsequent response; defaults to 0, which disables this threshold.
  • Resolution Time Threshold (seconds) — Maximum seconds allowed to resolve the conversation; defaults to 86400.
  • Only During Business Hours — Whether the SLA timer pauses outside inbox business hours; defaults to false.
  • Description — Optional description of the SLA policy.

Output shape

A single API response item containing the updated policy.

The provided source pack omits the SLA handler body, so the exact response envelope is not visible.

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