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SLA → Update Policy
AI-generatedSummary
Update an SLA policy for the specified account by sending its ID and any supplied threshold, business-hours, or description values to the API.
Inputs
- Account ID (required) — Account ID to update the policy in; supports expressions for multi-account workflows.
- Policy ID (required) — ID of the SLA policy to update.
- First Response Time Threshold (seconds) (required) — Maximum seconds allowed for the first response; defaults to 3600.
- Next Response Time Threshold (seconds) — Maximum seconds allowed for each subsequent response; defaults to 0, which disables this threshold.
- Resolution Time Threshold (seconds) — Maximum seconds allowed to resolve the conversation; defaults to 86400.
- Only During Business Hours — Whether the SLA timer pauses outside inbox business hours; defaults to false.
- Description — Optional description of the SLA policy.
Output shape
A single API response item containing the updated policy.
The provided source pack omits the SLA handler body, so the exact response envelope is not visible.