NooviChatInstall

Summary

Create an SLA policy for the specified NooviChat account, setting response and resolution thresholds and whether timers pause outside business hours.

Inputs

• Account ID (required) — NooviChat account ID; supports expressions for workflows that target multiple accounts.
• Policy Name (required) — Name of the SLA policy.
• First Response Time Threshold (seconds) (required) — Maximum time allowed for the first response, in seconds. Defaults to 3600 (1 hour).
• Next Response Time Threshold (seconds) (required) — Maximum time allowed for each subsequent response, in seconds. Defaults to 0 (disabled).
• Resolution Time Threshold (seconds) (required) — Maximum time allowed to resolve the conversation, in seconds. Defaults to 86400 (24 hours).
• Only During Business Hours — Whether SLA timers pause outside the inbox business hours. Defaults to false.
• Description — Optional description of the policy.

Output shape

A single API response record for the created SLA policy.

The source pack identifies the SLA handler, but omits its implementation body, so the exact response envelope is not shown.

Examples

Example 1: Create a policy with a one-hour first response target.

Set Account ID and Policy Name, keep the First Response Time Threshold at 3600 seconds, and configure the desired subsequent-response, resolution, and business-hours settings.

Links

• n8n community nodes installation guide