Actions408
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Applied SLA → Get Metrics
AI-generatedSummary
Retrieves applied SLA metrics for the selected account, optionally narrowed by agent, inbox, label, time range, SLA policy, or team.
Inputs
- Account (required) — Select an account from the list or provide its numeric ID.
- Agent ID — Optionally filter metrics by agent.
- Inbox ID — Optionally filter metrics by inbox.
- Label — Optionally filter metrics by label.
- Since — Optional start date and time for the metrics range; the UI notes this is used together with Until.
- SLA Policy ID — Optionally filter metrics by SLA policy.
- Team ID — Optionally filter metrics by team.
- Until — Optional end date and time for the metrics range.
Output shape
A single API response item containing applied SLA metrics.
The provided source pack shows no implementation bodies for this operation, so the exact response fields and how omitted filters are handled are not shown.