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Conversation → Assign Team
AI-generatedSummary
Assign a team to a specific conversation within a given account and inbox in the Chatwoot system.
Inputs
- Account (required) — Select the account where the conversation exists. You can choose from a list or specify an account ID directly.
- Inbox (required) — Select the inbox where the conversation is located. Choose from a list or provide an inbox ID.
- Conversation (required) — Select the conversation to assign the team to. This can be selected from a list or by entering a conversation ID.
- Team (required) — Select the team to assign to the conversation from a dropdown list or specify the team ID via expression.
Output shape
a single JSON object representing the updated conversation with the assigned team information, or an error object if the operation fails.
The operation requires valid IDs for account, inbox, conversation, and team. The response typically contains the updated conversation details reflecting the team assignment. If the assignment fails, an error message will be returned.
Examples
Example 1: Assign the Sales team to conversation ID 123 in inbox ID 10 under account ID 5.
Set Account to 5, Inbox to 10, Conversation to 123, and Team to 'Sales' (or its ID). After execution, the conversation is updated to show the assigned Sales team.