Overview

This node operation retrieves a list of conversations associated with a specified contact in the Superchat platform. It is useful for scenarios where you need to fetch all conversations involving a particular contact, such as for customer support, communication history review, or analytics.

Use Case Examples

1. Listing all conversations for a customer to review their interaction history.
2. Fetching conversations to analyze communication patterns with a specific contact.

Properties

Output

JSON

• id - The unique identifier of each conversation.
• contactId - The ID of the contact associated with the conversation.
• messages - An array or list of messages within the conversation.
• status - The current status of the conversation (e.g., open, closed).
• assignees - Users assigned to the conversation.
• labels - Labels or tags associated with the conversation.

Dependencies

• Requires an API key credential for Superchat API authentication.

Troubleshooting

• Ensure the Contact ID is correctly formatted and starts with 'co_'.
• Check that the API key credential is valid and has the necessary permissions.
• If the node throws an error about missing parameters, verify that the Contact ID is provided and not empty.
• Network or API rate limit issues may cause failures; retry or check API status if errors persist.

Links

• Superchat API Documentation - Official documentation for the Superchat API, useful for understanding available endpoints and data structures.