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Superchat

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Actions20

Note → Get Conversation Note By ID

AI-generated

Overview

This node operation retrieves a specific note from a conversation by its unique Note ID and the associated Conversation ID. It is useful in scenarios where you need to access detailed information or content of a particular note within a conversation, such as for review, auditing, or further processing in workflows.

Use Case Examples

  1. Retrieve a note from a customer support conversation to analyze the interaction details.
  2. Fetch a specific note added by a team member in a conversation for follow-up actions.

Properties

Name Meaning
Conversation ID The ID of the conversation the note belongs to. Conversation IDs start with 'cv_'.
Note ID The unique identifier of the note to retrieve. Note IDs start with 'no_'.

Output

JSON

  • id - The unique identifier of the note.
  • conversationId - The ID of the conversation to which the note belongs.
  • content - The content or body of the note.
  • createdAt - Timestamp when the note was created.
  • createdBy - Information about the user who created the note.

Dependencies

  • Requires an API key credential for authentication with the Superchat API.

Troubleshooting

  • Ensure that the Conversation ID and Note ID are correctly formatted and valid, starting with 'cv_' and 'no_' respectively.
  • If the note is not found, verify that the note exists within the specified conversation.
  • Check API authentication credentials if requests fail due to authorization errors.

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