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Conversation → Update Labels
AI-generatedOverview
This node operation updates the labels of a specific conversation in the Superchat platform. It is useful for categorizing or tagging conversations to organize and manage them effectively. For example, a user can add or change labels on a conversation to indicate its status, priority, or topic.
Use Case Examples
- Updating labels on a customer support conversation to mark it as 'urgent' or 'follow-up'.
- Adding a 'sales' label to conversations related to potential clients.
Properties
| Name | Meaning |
|---|---|
| Conversation ID | The unique identifier of the conversation to update. It must start with 'cv_' and is required. |
| Labels | A collection of label IDs to assign to the conversation. Multiple labels can be added, each identified by its ID or selected from a list. |
Output
JSON
id- The ID of the updated conversation.labelIds- The list of label IDs assigned to the conversation after the update.
Dependencies
- Requires an API key credential for Superchat to authenticate and perform the update operation.
Troubleshooting
- Ensure the Conversation ID is correctly formatted and exists; otherwise, the update will fail.
- Verify that the label IDs provided are valid and accessible by the authenticated user.
- Common errors include authentication failures due to missing or invalid API credentials, which can be resolved by providing correct credentials.
- If the node throws an error about missing parameters, check that all required fields, especially Conversation ID and Labels, are properly set.
Links
- Superchat API Documentation - Official documentation for Superchat API, useful for understanding conversation and label management.