Overview

This node operation retrieves detailed information about a specific conversation using its unique Conversation ID. It is useful in scenarios where you need to fetch the current state, messages, participants, or metadata of a conversation for further processing or display in workflows. For example, it can be used to monitor customer support chats or analyze conversation history.

Use Case Examples

1. Fetch conversation details by providing the Conversation ID starting with 'cv_'.
2. Use the retrieved conversation data to update CRM records or trigger follow-up actions.

Properties

Output

JSON

• id - The unique identifier of the conversation.
• status - The current status of the conversation.
• participants - List of participants involved in the conversation.
• messages - Messages exchanged in the conversation.
• createdAt - Timestamp when the conversation was created.
• updatedAt - Timestamp when the conversation was last updated.

Dependencies

• Requires an API key credential for Superchat API authentication.

Troubleshooting

• Ensure the Conversation ID is correctly formatted and starts with 'cv_'.
• Check API credentials and permissions if the node fails to retrieve conversation data.
• Handle errors gracefully by enabling 'Continue On Fail' to avoid workflow interruption.

Links

• Superchat API Documentation - Official documentation for Superchat API, including conversation management endpoints.