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Conversation → Update Status
AI-generatedOverview
This node updates the status of a conversation in the Superchat platform. It is useful for managing conversation workflows by changing their state, such as marking a conversation as open, done, spam, archived, or snoozed. For example, a customer support agent can use this node to mark a conversation as 'done' after resolving an issue or 'snoozed' to temporarily pause the conversation until a specified date and time.
Use Case Examples
- Mark a conversation as 'done' after resolving a customer query.
- Snooze a conversation until a specific date to follow up later.
- Archive conversations that are no longer active to keep the inbox organized.
Properties
| Name | Meaning |
|---|---|
| Conversation ID | The unique identifier of the conversation to update. Conversation IDs start with 'cv_'. This property is required. |
| Status | The new status to set for the conversation. Options include 'Open', 'Done', 'Spam', 'Archived', and 'Snoozed'. If 'Snoozed' is selected, the 'Snoozed Until' property should be set. |
Output
JSON
id- The unique identifier of the updated conversation.status- The updated status of the conversation.snoozedUntil- The date and time until which the conversation is snoozed, if applicable.
Dependencies
- Requires an API key credential for Superchat API authentication.
Troubleshooting
- Ensure the Conversation ID is valid and starts with 'cv_'.
- If setting status to 'snoozed', provide a valid 'Snoozed Until' date and time.
- Check API credentials and network connectivity if the update fails.
- Common error messages may include invalid ID format, missing required fields, or authentication errors. Verify input parameters and credentials to resolve these issues.
Links
- Superchat API Documentation - Official documentation for the Superchat API, useful for understanding conversation status updates and other operations.