Actions20
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Conversation → Update Assigned Users
AI-generatedOverview
This node operation updates the assigned users of a specific conversation in the Superchat platform. It is useful for managing conversation ownership or responsibility by assigning or reassigning users to a conversation. For example, a support team can use this operation to assign conversations to different agents based on workload or expertise.
Use Case Examples
- Assign multiple users to a conversation to share responsibility for customer support.
- Reassign a conversation from one user to another to ensure proper follow-up.
Properties
| Name | Meaning |
|---|---|
| Conversation ID | The unique identifier of the conversation to update. Conversation IDs start with 'cv_'. This is a required field. |
| Assigned Users | A collection of user IDs to assign to the conversation. Multiple users can be assigned. Each user can be specified by ID or selected from a list. |
Output
JSON
id- The ID of the updated conversation.assignedUserIds- The list of user IDs assigned to the conversation after the update.
Dependencies
- Requires an API key credential for Superchat to authenticate requests.
Troubleshooting
- Ensure the Conversation ID is valid and starts with 'cv_'.
- Verify that the user IDs provided in Assigned Users exist and are valid in the system.
- Common errors may include authentication failures if the API key is missing or invalid, or validation errors if required fields are missing or incorrectly formatted.
Links
- Superchat API Documentation - Official documentation for the Superchat API, including conversation management endpoints.