Overview

This node operation creates a note within a specified conversation in the Superchat platform. It is useful for adding contextual or follow-up information to ongoing conversations, such as customer support interactions or sales discussions. For example, a user can create a note to document important details or attach relevant files to a conversation for future reference.

Use Case Examples

1. Creating a note with text content in a customer support conversation to document the issue discussed.
2. Adding attachments to a note in a sales conversation to share related documents or images.

Properties

Output

JSON

• id - The unique identifier of the created note.
• conversationId - The ID of the conversation where the note was created.
• content - The content text of the created note.
• fileIds - List of file IDs attached to the note, if any.
• createdAt - Timestamp when the note was created.

Dependencies

• Superchat API key credential required for authentication.

Troubleshooting

• Ensure the Conversation ID is valid and starts with 'cv_'.
• Verify that the Content field is not empty as it is required.
• If attaching files, confirm that the file IDs are valid and correspond to files previously uploaded via the File resource.
• Common error messages may include authentication failures if the API key is missing or invalid, or validation errors if required fields are missing or malformed.

Links

• Superchat API Documentation - Official documentation for the Superchat platform API, including notes and conversations.