SuperOpsInstall

Summary

Adds a public conversation reply to a SuperOps ticket, optionally notifying the requester and attaching pre-uploaded files.

Inputs

• ticketId (required) — Numeric SuperOps ticket ID.
• conversationContent (required) — Message content for the conversation reply.
• sendMail — Whether SuperOps emails the conversation to the requester. Default is true.
• conversationAttachments — Optional JSON array of attachment metadata (fileName, originalFileName, fileSize) from a previous Upload Attachment step.

Output shape

A single record containing the created conversation details (conversationId, content, time, user, attachments).

Attachments must be pre-uploaded via the Upload Attachment operation before this step.

Examples

Example 1: Reply to a customer ticket without sending an email

ticketId: 12345, conversationContent: 'We are looking into this issue.', sendMail: false

Example 2: Add a reply with attachments to a ticket

ticketId: 12345, conversationContent: 'Here is the report.', conversationAttachments: '[{"fileName":"report.pdf","originalFileName":"report.pdf","fileSize":1024}]'

Links

• n8n community nodes installation guide