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Interact with the SuperOps MSP GraphQL API

Ticket → Add Note

AI-generated

Summary

Creates a note on a specified SuperOps ticket.

Inputs

  • ticketId (required) — Numeric SuperOps ticket ID (e.g. 7928838372746166987).
  • noteContent (required) — Text content of the note to add.
  • notePrivacyType — Visibility of the note. Default is 'Private (Internal Only)' (PRIVATE). Set to 'Public (Visible to Requester)' (PUBLIC) to make it visible to the ticket requester.
  • noteAttachments — Optional JSON array of attachment metadata returned by a previous Upload Attachment step (each item must have fileName, originalFileName, fileSize). Leave as [] for none.

Output shape

A single object containing the created note details.

Returns noteId, addedBy, addedOn, content, privacyType, and attachments array (including fileName, originalFileName, fileSize).

Examples

Example 1: Add an internal note to ticket #12345

ticketId: 12345, noteContent: 'Issue resolved, closing ticket.', notePrivacyType: 'PRIVATE'

Example 2: Add a public note visible to the requester

ticketId: 12345, noteContent: 'Your ticket has been updated.', notePrivacyType: 'PUBLIC'

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