Actions34
- Alert Actions
- Asset Actions
- Client Actions
- Requester Actions
- Ticket Actions
- Worklog Actions
Ticket → Add Note
AI-generatedSummary
Creates a note on a specified SuperOps ticket.
Inputs
- ticketId (required) — Numeric SuperOps ticket ID (e.g. 7928838372746166987).
- noteContent (required) — Text content of the note to add.
- notePrivacyType — Visibility of the note. Default is 'Private (Internal Only)' (PRIVATE). Set to 'Public (Visible to Requester)' (PUBLIC) to make it visible to the ticket requester.
- noteAttachments — Optional JSON array of attachment metadata returned by a previous Upload Attachment step (each item must have fileName, originalFileName, fileSize). Leave as [] for none.
Output shape
A single object containing the created note details.
Returns noteId, addedBy, addedOn, content, privacyType, and attachments array (including fileName, originalFileName, fileSize).
Examples
Example 1: Add an internal note to ticket #12345
ticketId: 12345, noteContent: 'Issue resolved, closing ticket.', notePrivacyType: 'PRIVATE'
Example 2: Add a public note visible to the requester
ticketId: 12345, noteContent: 'Your ticket has been updated.', notePrivacyType: 'PUBLIC'