Actions34
- Alert Actions
- Asset Actions
- Client Actions
- Requester Actions
- Ticket Actions
- Worklog Actions
Ticket → Create
AI-generatedSummary
Creates a new ticket in SuperOps with a subject, description, and optional requester, type, status, and additional metadata.
Inputs
- subject (required) — The main title or summary of the ticket.
- description — Detailed text explaining the ticket.
- clientAccountId (required) — Numeric account ID of the client this ticket belongs to.
- requestType (required) — Type of the ticket as configured in your SuperOps tenant (e.g., Incident, Service Request, Problem, Change).
- requesterUserId — User ID of the requester. Use a previous 'Requester' node step to look up by name or email.
- status (required) — Status of the ticket. Must match a status name in your SuperOps tenant (e.g., New, Open, Assigned). Mandatory server-side.
- additionalFields — A collection of optional fields including Category, Custom Fields (JSON), Impact, Priority, Site ID, Source, Subcategory, Technician Group ID, Technician User ID, and Urgency.
Output shape
a single record containing the created ticket data (ticketId, displayId, subject, status, priority, etc.)
The returned ticket object includes standard fields like ticketId, displayId, subject, requestType, source, status, priority, client, site, requester, technician, and customFields. The server-side mandatory status is enforced during creation.
Examples
Example 1: Create a standard incident ticket for a client
Subject: 'Server down in DC1'; Description: 'Primary database unreachable via ping.'; Client Account ID: '123'; Request Type: 'Incident'; Status: 'New'.
Example 2: Create a service request with a specific requester
Subject: 'Request new laptop'; Description: 'Jane Doe needs a MacBook Pro for new hire.'; Client Account ID: '456'; Request Type: 'Service Request'; Requester User ID: '789'; Status: 'New'.
Example 3: Create a high-priority problem ticket with custom fields
Subject: 'Network latency issues'; Description: 'Intermittent 500ms latency observed.'; Client Account ID: '123'; Request Type: 'Problem'; Status: 'Open'; Additional Fields: Priority = 'High', Impact = 'High'.