Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions59

Account → Get Open Alerts

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Overview

This node operation retrieves open alerts from an account in the Datto RMM system. It is useful for monitoring and managing active alerts related to devices, components, or other monitored entities within the account. Users can choose to retrieve all alerts automatically with pagination or specify pagination parameters manually. Additionally, it supports including muted alerts and selecting specific fields to include in the response.

Use Case Examples

  1. A user wants to monitor all active alerts in their Datto RMM account to quickly respond to issues.
  2. A user needs to fetch a specific page of open alerts with a limited number of results for reporting purposes.
  3. A user wants to include muted alerts in the results to review alerts that were previously silenced.

Properties

Name Meaning
Retrieve All Whether to retrieve all results automatically using pagination, or manually specify page and max results.
Page Page number (1-based) to retrieve when not retrieving all results.
Max Results Maximum number of results to return per page when not retrieving all results.
Include Muted Alerts Whether to include muted alerts in the results.
Fields to Include Select which fields to include in the response, allowing customization of the alert data returned.

Output

JSON

  • uid - Unique identifier of the alert.
  • alertType - Type of the alert.
  • deviceName - Name of the device associated with the alert.
  • priority - Priority level of the alert.
  • muted - Indicates if the alert is muted.
  • timestamp - Timestamp when the alert was generated.
  • description - Description or details of the alert.

Dependencies

  • Datto RMM API with appropriate API key credentials

Troubleshooting

  • Ensure API credentials are correctly configured and have sufficient permissions to access account alerts.
  • If no alerts are returned, verify that there are open alerts in the account and that the 'Include Muted Alerts' option is set correctly.
  • Pagination parameters must be valid numbers; otherwise, the API request may fail.

Discussion