Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions59

Alert → Resolve

AI-generated

Overview

This node operation resolves an open alert in the Datto RMM system. It allows users to select an open alert from a dynamically loaded list and optionally add a resolution note when marking the alert as resolved. This is useful for IT administrators or support teams managing alerts and incidents, enabling them to update the alert status and document resolution details directly within their workflow.

Use Case Examples

  1. An IT admin uses this node to resolve a critical device alert after troubleshooting the issue, adding a note about the fix applied.
  2. A support team automates alert resolution for known issues by selecting the alert and providing a resolution note for record-keeping.

Properties

Name Meaning
Alert Select the alert from the list of available open alerts to be resolved.
Resolution Note Optional note to add when resolving the alert, providing context or details about the resolution.

Output

JSON

  • alertUid - The unique identifier of the resolved alert.
  • status - The status of the alert after resolution, typically indicating it is resolved.
  • resolutionNote - The note added during resolution, if any.

Dependencies

  • Datto RMM API with appropriate credentials for authentication.

Troubleshooting

  • If the alertUid is not provided or invalid, the node will fail to resolve the alert. Ensure the alert is selected from the list of open alerts.
  • API authentication errors may occur if the credentials are missing or incorrect. Verify the API key or token used for Datto RMM access.
  • Network or connectivity issues can prevent the node from communicating with the Datto RMM API, resulting in errors.

Discussion