Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions59

Site → Get Open Alerts

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Overview

This node operation retrieves open alerts for a specified site within the Datto RMM platform. It is useful for monitoring active issues or warnings related to devices and systems at a particular site. Users can choose to include muted alerts and control the number of results returned, either by retrieving all alerts automatically with pagination or by specifying page and maximum results manually.

Use Case Examples

  1. A network administrator wants to monitor all active alerts for a specific site to quickly respond to any critical issues.
  2. An IT support team uses this operation to generate a report of all open alerts, including muted ones, to assess ongoing problems at a site.

Properties

Name Meaning
Site Select the site from the list of available sites to retrieve open alerts for.
Retrieve All Whether to retrieve all results automatically using pagination or manually specify page and max results.
Page Page number for pagination when not retrieving all results.
Max Results Maximum number of results to return when not retrieving all results.
Muted Include muted alerts in the results.
Fields to Return Select which fields to include in the response.

Output

JSON

  • alerts - Array of open alert objects for the specified site, including details such as alert type, device name, priority, and other relevant alert information.

Dependencies

  • Datto RMM API with appropriate API key credentials

Troubleshooting

  • Ensure the site UID is correctly selected; an invalid or missing site UID will cause the operation to fail.
  • If no alerts are returned, verify that there are indeed open alerts for the selected site and that the 'Muted' option is set according to your needs.
  • Pagination parameters (Page and Max Results) must be valid numbers; incorrect values may result in errors or incomplete data.
  • API authentication errors may occur if the API key credentials are missing or invalid; ensure proper configuration in the node credentials.

Discussion