Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions59

Device → Get Resolved Alerts

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Overview

This node operation retrieves resolved alerts for a specified device from the Datto RMM platform. It supports fetching all resolved alerts automatically with pagination or manually specifying the page number and maximum results per page. Users can also choose to include muted alerts in the results. This operation is useful for monitoring and managing device alert history, troubleshooting past issues, and maintaining device health records.

Use Case Examples

  1. Retrieve all resolved alerts for a specific device to analyze past issues.
  2. Fetch a specific page of resolved alerts with a limited number of results for detailed inspection.
  3. Include muted alerts in the resolved alerts list to get a comprehensive view of all past alerts.

Properties

Name Meaning
Device Select the device from which to retrieve resolved alerts. This is a required field and options are loaded dynamically from available devices.
Retrieve All Boolean flag to determine whether to retrieve all resolved alerts automatically using pagination or to manually specify page and max results.
Page Page number for pagination when 'Retrieve All' is set to false.
Max Results Maximum number of resolved alerts to retrieve per page when 'Retrieve All' is set to false.
Include Muted Alerts Boolean flag to include muted alerts in the resolved alerts results.

Output

JSON

  • alerts - Array of resolved alert objects for the specified device, including details such as alert type, device name, priority, and status.

Dependencies

  • Datto RMM API with appropriate API key credentials

Troubleshooting

  • Ensure the device UID is correctly selected and exists in the Datto RMM account to avoid errors related to invalid device selection.
  • If no alerts are returned, verify that there are resolved alerts for the device and that the 'Include Muted Alerts' option is set appropriately.
  • Pagination parameters (page and max results) must be valid positive integers; otherwise, the API may return errors or empty results.
  • API authentication errors may occur if the API key credential is missing or invalid; ensure proper credential configuration.

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