Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions59

Device → Get by MAC Address

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Overview

This node operation retrieves detailed information about a device in the Datto RMM system by using its MAC address. It is useful in scenarios where you need to identify or manage a specific device based on its unique MAC address, such as in IT asset management or network monitoring. For example, you can input a device's MAC address to fetch its details like hostname, device type, IP address, and other selected fields.

Use Case Examples

  1. Fetch device details by providing the MAC address to identify the device in the network.
  2. Use the MAC address to get specific device information for troubleshooting or inventory purposes.

Properties

Name Meaning
MAC Address The MAC address of the device to retrieve, formatted as a 12-character string without separators.
Fields to Return Select which fields of the device information to include in the response, allowing customization of the output data.

Output

JSON

  • deviceDetails - The detailed information of the device retrieved by MAC address, including the selected fields.

Dependencies

  • Datto RMM API with an API key credential for authentication

Troubleshooting

  • Ensure the MAC address is provided in the correct format (12 characters, no separators) to avoid errors.
  • If the device is not found, verify that the MAC address exists in the Datto RMM system.
  • Check API credentials and network connectivity if the request fails with authentication or connection errors.

Links

Discussion