Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions59

Site → Get Resolved Alerts

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Overview

This node operation retrieves resolved alerts for a specified site within the Datto RMM platform. It is useful for monitoring and managing alerts that have been addressed or closed, allowing users to review past issues and their resolutions. For example, a network administrator can use this operation to fetch all resolved alerts for a particular site to analyze incident history or generate reports.

Use Case Examples

  1. Retrieve all resolved alerts for a specific site to review past issues.
  2. Fetch resolved alerts with pagination to manage large datasets efficiently.

Properties

Name Meaning
Site Select the site from the list of available sites to retrieve resolved alerts for.
Retrieve All Whether to retrieve all resolved alerts automatically using pagination, or manually specify page and max results.
Page Page number for pagination when not retrieving all results automatically.
Max Results Maximum number of resolved alerts to return when not retrieving all results automatically.
Muted Include muted alerts in the results.
Fields to Return Select which fields to include in the response for the resolved alerts.

Output

JSON

  • alerts - Array of resolved alert objects retrieved for the specified site.

Dependencies

  • Datto RMM API with appropriate API key credentials

Troubleshooting

  • Ensure the site UID is correctly selected and valid to avoid errors fetching alerts.
  • If no alerts are returned, verify that there are resolved alerts for the selected site and that the 'Muted' filter is set appropriately.
  • Pagination parameters (Page and Max Results) must be valid numbers when 'Retrieve All' is false to avoid request errors.

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Discussion