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CRM Grape

Integração completa com CRM Grape - Envie mensagens, gerencie contatos, tickets, tags, kanban e consultas. Compatível com Agentes IA (Tool).

Actions32

Mensagem → Enviar Mensagem

AI-generated

Summary

Sends a text message to an existing CRM Grape ticket by calling the CRM's n8n webhook with the send_message action.

Inputs

  • ticketId (required) — ID of the ticket that will receive the message. Sent as ticket_id.
  • body (required) — Text of the message (multi-line field). Sent as body.

Output shape

The JSON response from the Grape webhook, emitted as one or more items (an array response becomes multiple items) linked to the originating input item.

The exact response fields are defined by the Grape server and are not visible in the node source. Requires the grapeApi credential (base URL and webhook token). HTTP errors (401, 403, 400, 404, 500) are thrown with Portuguese messages. With Continue On Fail enabled, an item that fails returns {error: message} instead of stopping the workflow. The node runs once per input item.

Examples

Example 1: Reply to a customer ticket after an automated check

Resource: Mensagem, Operation: Enviar Mensagem, ID do Ticket: {{ $json.ticket_id }}, Mensagem: 'Seu pedido foi enviado!'

Example 2: Let an AI agent send a reply via this node as a tool

Resource: Mensagem, Operation: Enviar Mensagem, ticketId and body filled with $fromAI expressions

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