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CRM Grape

Integração completa com CRM Grape - Envie mensagens, gerencie contatos, tickets, tags, kanban e consultas. Compatível com Agentes IA (Tool).

Actions32

Ticket → Definir Fila

AI-generated

Summary

Moves a CRM Grape ticket to a different queue (fila/setor) by sending a set_ticket_queue action to the Grape webhook.

Inputs

  • ID do Ticket (ticketId) (required) — ID of the ticket to move. Sent as ticket_id.
  • ID da Fila (queueId) (required) — ID of the destination queue/sector. Sent as queue_id. Queue IDs can be found with the Consulta > Listar Filas operation.

Output shape

One or more JSON items containing the response body returned by the Grape webhook for the set_ticket_queue action; if the response is an array, each element becomes an item.

The exact response fields are defined by the Grape API and are not visible in the source. Failures raise errors (401 invalid token, 403 not allowed, 400 invalid data, 404 not found, 500 server error). With Continue On Fail enabled, an item with json.error is returned instead. Runs once per input item.

Examples

Example 1: Route a ticket to the Support queue after an AI agent classifies it.

Resource: Ticket; Operation: Definir Fila; ID do Ticket: {{ $json.ticketId }}; ID da Fila: the Support queue ID (e.g. from Listar Filas).

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